operations doing every day? How to do a good job in online store operation

What should online store operations do every day? Are many friends of the operation position feel that they have a lot to do every day, but quietly think about it and do not know what they are doing every day. The first thing every day is to open the background, looking at the fluctuating data, not quite sure what is happening, and after looking at all kinds of data will begin to fall into confusion. Nothing, tell you today, as an online store operations daily work what to do?

1, daily check the store

The first thing you should do every day is to check the store to see if it can operate properly. Check whether each category of the store can be properly displayed, whether the picture link can be properly clicked, whether the store collection account can be properly collected. The first look at the customer-oriented places are ordered once, to make sure that the store is normal.

2、Watch and check the store data

As an operator, a store how well it runs, we have to judge from the store's data. Open the background data query yesterday's data, and the previous day's data for comparison, to see if there is a substantial shift, once there is a substantial change in data, we must analyze what causes the change in data. Small changes in internet payment processing information do not have to worry, but a wide range of ups and downs must find the reason.

3, care about competing stores

It is often said that peers are enemies, industry trends we may not master, but the trend of competing products we must know. Can not understand in advance, but also to respond in a timely manner. Competitors have not done activities, whether their customer single volume has changed, whether the main products of competing products have changed. This is the need for everyone to understand, once found that the competition has to do the corresponding operation, then be sure to respond in a timely manner.

4, and customer service communication to understand the requirements

Customer service is the recent people with consumers, must understand the customer service and consumer communication process problems, whether it is customer praise, or customer complaints are very important information. On a daily basis, it is best to be able to go to see the chat records themselves, properly handle store complaints, after-sales issues. Can also be based on customer feedback, timely to adjust the current store's operational strategy

5、Modify the interactive program

Daily microblogging hot search a brush a whole row, must be combined with the current hot things, timely adjustment of their product map, from the main picture to the product map, a do not let go. Naturally do not have to force change the sale of goods, can be made on the integration of hotspots multiple product map is also a very good choice.